Graeme Roberts
Retail Area Manager @Yorkshire Building Society
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WORK HISTORY
Retail Area Manager @Yorkshire Building Society
Leeds, GB
Lead a management team of 7 Branch Managers and 2 Assistant Managers with over 60 colleagues under remit.Accountability for Risk oversight of branch and agency locations in the area.Review, analyse and provide effective feedback on local business plans to drive improvements towards the societies purpose and objectives.Second Line Supervision ensuring correct customer outcomes achieved.Supplier relationship manager for 6 agencies locations, monthly meetings held to analyse performance and review MI trends
ABOUT GRAEME ROBERTS
With over two decades of driving business growth and developing high-performing teams, I lead with a passion for people and operational excellence.At present I lead the Leeds Bradford team as Retail Area Manager, delivering performance, customer experience, and colleague development across multiple branches. My role means I also oversee agency relationships and supply chain operations, ensuring seamless delivery and strong partnerships.I believe leadership is about inspiring others, creating inclusive environments, and unlocking potential. Throughout my career, I’ve consistently empowered the people I lead and around me to strive and drive for success and growth. Skilled in People Development, Banking, SME Training Delivery and Operational Support.
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