Graeme Muir

Service Delivery Manager, Healthcare Education Team, London & South East @NHS England

London, GB
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+91 *********19

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WORK HISTORY

Aug 2020 — Present

Service Delivery Manager, Healthcare Education Team, London & South East @NHS England

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London, GB

The provision of subject matter expertise to PGMDE activity across London and the South East. The development of strategic business plans with regard to the wider calendar of HET activityLeading on the development of performance & governance process and the development and delivery of improvement/change management programmesThe development of standard operating procedures across business processesThe provision of operational oversight and support to the department, ensuring that priorities are delegated appropriately, and operational processes are followedLeading and maintain a wide set of strong external stakeholder relationships across Postgraduate Deans, Deputy Postgraduate Deans, Heads of School, Trusts and the wider health education networkKey achievements– • 40% expansion of number of GP training places across London and KSS. Planning for commissioning of posts and deployment of these posts to GP training schemes. Working with key stakeholders to support this expansion• Review of existing posts and commissioning of new innovative training posts to better support GP curriculum.• Migration of trainees not provided with trust indemnity from previous supplier to new supplier following tendering process. Establishment of new business relationship with two new providers and maintenance of contract / SLA• Created annualised calendar for cross HET ARCP planning, approximately 20k ARCPs per year. Clearer understanding of key deadlines, regular and meaningful tracking and reporting of panel activity leading to achievement of KPIs on panel recruitment. Developed a new process for panel chair and lay representative feedback to improve quality assurance. More regular central communication with trainees and stakeholders, increased delivery of validation of data post ARCP• Co-Chair of senior management group that created and delivered more impactful KPIs across all of training management for London and South East Region.

EDUCATION

1994 — 1995

Glasgow Caledonian University

Master of Science, Information and Administrative Management

1989 — 1993

Glasgow Caledonian University

BA (hons), Politics and Sociology

SKILLS

Relationship ManagementEducational TechnologyChange ManagementPostgraduate Medical EducationStrategic DevelopmentTeachingPediatricsStrategyNegotiationExams and Assessment DevelopmentSenior Stakeholder ManagementCurriculum AssessmentRecruitingCustomer ServiceTrainingBusiness StrategyManagementMedical EducationProject ManagementProject PlanningLeadership DevelopmentPolicyOperational Delivery and ManagementWorkshop FacilitationHealthcareLeadershipSelectionHospitalsExaminer Selection and TrainingQualitative & Quantitative AnalysisQualitative Research

ABOUT GRAEME MUIR

An experienced medical education manager combining significant educational development expertise with strategic management and project / operational delivery experience. An individual who brings a proven record of achievement and innovation, focused on the provision of quality, continuous improvement, customer service and effective change management. Summary of Key Achievements• PRINCE2 Practitioner 2017• Management team for best Core Medical Training Programme in London 20••••••17 GMC survey)• Author of Whittington Health Integrated Care Education Strategy • Lead role in the strategic development and delivery of assessment exercise of readiness for paediatric consultant practice (START). Planned development of content; piloting of assessment, scoring & feedback; assessor training, communication strategy and implementation plan. • Project Manager for project to improve the value of formative assessment in UK Paediatrics. Led work of UK-wide development groups and presentation of final report. Responsible for design of training and implementation strategy • Project Director for development and implementation of system for e-processing of assessment feedback linking in with eportfolio. Delivered on time and in budget• Planned and negotiated expansion of examinations network overseas into 8 new centres• Introduction of quality assurance framework and assessment research to promote audit and evidence-based developments of assessment.• planned introduction and established infrastructure for portfolio of formative assessment into UK Paediatric training programme• Design and implementation of formalised programme of examiner induction and revalidation • Development and introduction of OSCE style examination for final parts of college examinations and complete review and amendment of all written examinations• Achieved expansion of departmental turnover from £0.9m to £3.03m

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Graeme Muir — Service Delivery Manager, Healthcare Education Team, London & South East at NHS England in London, GB | Unifers