Graeme Mollison

Assistant Store Manager @Club Monaco

Toronto, ON, CA

Developed and led a sales team of 20 associates to exceed sales targets by an average of 20% each quarter through the implementation of a dynamic sales strategy• Support the store manager throughout the hiring process, including screening applications, conducting interviews and coordinating onboarding activities• Directed weekly visual merchandising layouts and mannequin updates for the flagship location, which consistently surpassed revenue targets by 15%• Engineered a staff training program emphasizing on product knowledge and customer service excellence, which reduced staff turnover by 30% and increased customer satisfaction scores• Foster a positive work environment by working alongside employees each month to lead by example and encourage work ethic and communication with associates• Established and maintained relationships with key clients, resulting in a 20% increase in repeat business

Sheridan College

Diploma, Journalism