Graeme Hunter
Technical Account Manager @Kyriba
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WORK HISTORY
Technical Account Manager @Kyriba
London, GB
Playing a pivotal role in ensuring client satisfaction and the effective utilization of Kyriba\'s financial and treasury management solutions. This position primarily involves assisting Premium and Platinum clients by resolving complex queries, managing service plans to ensure a sublime user experience.Duties include:Client Support and Issue Resolution: Developing in-depth knowledge of Kyriba\'s modules, such as Cash Management, Risk, Payments, Supply Chain, Finance, and Bank ConnectivityRelationship Management: Serving as the primary support contact for 25 plus strategic and Tier 1 clients, building and nurturing relationships to enhance client satisfaction.Collaboration and Escalation: Working closely with support consultants, team leads, and other internal stakeholders to address complex issues requiring escalation.Client Advocacy and Feedback: Acting as the voice of the customer within Kyriba, providing feedback to internal teams regarding product enhancements and service improvements based on client interactions and identified issues.
EDUCATION
University of Lincoln
Bachelor's degree, Business Information Systems
SKILLS
ABOUT GRAEME HUNTER
As a professional with over a decade of experience in customer relationship and success…
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