Graeme Fenwick
Associate @BFY Group
Penrith, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2024 — Present
Associate @BFY Group
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Nottingham, GB
SKILLS
Creating and Maintaining a High Performance CultureCustomer SatisfactionTrainingDriving Programmes of Change to Ensure Best Possible ResultsTeam ManagementRecruitingExtensive Governance, Risk Control and Hse ProwessInherent Drive, Flair, and Readiness for a ChallengeCharismatic, Innovative and Highly Influential LeaderHighly Organised with Outstanding Commercial VisionNatural Ability to Engage Across All Levels/ CulturesHigh Performance TeamsProven Expertise in Business Strategy & DevelopmentFirst-Class Stakeholder & Partner Relationship AcumenSupporting Business Growth and DevelopmentExcellent Leadership, Training and Team Building SkillsProfessionalism, Pragmatism & Integrity at All TimesAdaptationService DeliveryDesktop EnvironmentAdapting to Meet the Needs of a Fast Moving Customer Driven EnvironmentLeadershipComprehensive Finance & Budget Management SkillsEmployee EngagementNotable Change & Performance Management AcumenAnalysisShrewd and Incisive Decision-Maker/Problem-SolverProcess ImprovementCustomer ExperienceOutstanding Communication & Presentation ProwessProject ManagementManagementCoachingContact CentersBusiness Process ImprovementTalent for Identifying & Capitalising on OpportunitiesInspirational LeadershipOperations ManagementExceptional Customer Service Management ExpertiseStrategy
ABOUT GRAEME FENWICK
I’ve spent close to four decades leading large-scale contact centre operations - often…
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