Grady Chan

Customer Service Representative @Samsung Healthcare USA

Danvers, MA, US

Serve as primary point of contact for internal and external customers by assessing needs, researching issues, and providing timely, accurate solutions for digital radiography and ultrasound machines- Handle high volumes of inbound and outbound inquiries while maintaining consistent follow-up and clear status communication through resolution- Generate quotes, process purchase orders, coordinate parts procurement, complete case closure reviews, and oversee invoicing for billable accounts- Foster strong customer relationships by taking ownership of concerns and applying empathy to resolve complex situations- Balance competing priorities and deadlines in a fast-paced environment through effective organization and time management.