Gracila A
Team Lead @Thermo Fisher Scientific
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WORK HISTORY
Team Lead @Thermo Fisher Scientific
IN
Customer Support Trainer and Team Lead with strong expertise in order entry and management.Skilled in onboarding, coaching, and developing high-performing support teams.Experienced in handling end-to-end order processing with high accuracy and speed.Proficient in CRM and ERP tools like Salesforce, SAP, and Oracle.Focused on improving customer satisfaction, reducing errors, and meeting SLAs.Passionate about building efficient support workflows and delivering service excellence.
EDUCATION
Alfa public school
UG
ABOUT GRACILA A
Experienced professional with a strong background in customer service, operations…
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