Graciela Mora
Technical Account Manager @F5
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WORK HISTORY
Technical Account Manager @F5
CA
Acted as the primary technical liaison for enterprise customers, managing the onboarding and integration of cloud-based security solutions into their existing infrastructure- Collaborated with engineering teams to troubleshoot and resolve customer issues, reducing downtime by 99% and significantly improving customer satisfaction- Utilized BigQuery to analyze traffic patterns and provide actionable insights to customers, contributing to a 20% increase in ARR for contract renewals- Documented solutions and tracked project progress using JIRA and Confluence, ensuring transparency and knowledge sharing across teams.
EDUCATION
Universidad Fidélitas
Bachelor of Engineering (BE), Systems Engineering
Coderhouse
Web Development
BrainStation
Certificate, Python
BrainStation
Diploma Candidate, Software Engineering
ABOUT GRACIELA MORA
Results-driven TPM/TAM with over 7 years of experience supporting Fortune 500 clients with ARRs exceeding $8M. Expertise in web/mobile development, cybersecurity, and customer success. Proven ability to manage complex technical projects, onboard customers, and troubleshoot issues, ensuring seamless product integration. Skilled at translating technical concepts for non-technical stakeholders and collaborating with cross-functional teams to deliver human-centered digital solutions. Passionate about leveraging technology to solve complex business problems and create intuitive user experiences.
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