Gracie Weber

Stylist Care Representative & Fit Advisor @J.Hilburn

Dallas, TX, US

Serve as a primary point of contact for a nationwide network of Stylists, resolving 200+ tickets weekly across sales support, styling guidance, order and system troubleshooting; recognized regularly for highest ticket resolution volume- Selected for dual-role responsibilities, becoming one of 3 cross-trained Fit Advisors; analyze garment measurements, client preferences, and product tolerances to guide remakes and create personalized t proles- Broad cross-departmental experience: trained team members, supports app testing with Tech, partners with Sales on stylist onboarding and nationwide conference events, and coordinates with Inventory, Finance, and Logistics teams daily.