Gracie Hikmat
Project Coordinator @Grocery Shopii
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WORK HISTORY
Project Coordinator @Grocery Shopii
Charlotte, NC, US
EDUCATION
University of Maryland
Bachelor of Business Administration
Georgetown University
Master's in Technology Management
ABOUT GRACIE HIKMAT
With over eight years of experience in marketing, account management, and sales, I am a project coordinator at Grocery Shopii, a leading retail media technology company that connects brands and retailers with shoppable solutions. My mission is to help the company grow its customer base, increase retention, and improve satisfaction by implementing advanced technology management strategies, deploying data analytics tools for insightful customer behavior analysis, and utilizing AI-driven automation to enhance customer service efficiency and response times. In my current role, I work with cross-functional teams to coordinate and execute various projects, such as launching new features, optimizing workflows, onboarding new clients, and conducting market research. I aim to foster a culture of continuous digital innovation, ensuring that our technological solutions evolve in alignment with customer needs and market trends. I also manage relationships with key clients and partners, ensuring their needs and expectations are met. Thanks to my skills and efforts, I have contributed to several successful outcomes, such as securing a large contract with a major retailer and increasing the user retention rate by 3x.
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