Grachelle Brooks
Customer Service Operations Manager at Credit One Bank @Credit One Bank
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WORK HISTORY
Customer Service Operations Manager at Credit One Bank @Credit One Bank
Las Vegas, NV, US
EDUCATION
College of Southern Nevada
Education/Teaching of Individuals in Elementary Special Education Programs
University of Nevada-Las Vegas
Associate of Arts (A.A.)
SKILLS
ABOUT GRACHELLE BROOKS
Energetic leader with demonstrated track record of driving shareholder value by leading operations teams with 45+ employees and annual operating budgets of $3MM+. Expertise in process improvement, risk management, cost reduction, and team building leading service teams focused on customer and client satisfaction. Experience creating a culture of continuous improvement and driving employee engagement utilizing Kaizen and Lean concepts. Excellent communicator with proven leadership, mentoring, and coaching skills.
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