Grace Zaarour
Product Manager @Moneris
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WORK HISTORY
Product Manager @Moneris
Gateway & Payment Platforms• Own the end-to-end product lifecycle for the Terminal Management System (TMS), the central platform supporting payment terminal operations across the Moneris ecosystem.• Define the technical product vision, platform roadmap, and OKRs to align engineering delivery with business strategy and regulatory requirements.• Serve as Product Owner for two Agile teams, leading backlog refinement, sprint planning, prioritization, and release readiness across bi-weekly delivery cycles.• Drive outcome-based prioritization using operational insights and stakeholder feedback to strengthen system reliability and platform adoption.• Establish standardized documentation, release processes, and workflows to reduce delivery friction and improve cross-team alignment.• Apply deep domain expertise to guide end-to-end journey mapping and system mapping across the full payment ecosystem.
EDUCATION
ESA BUSINESS SCHOOL
Executive MBA
Holy Spirit University of Kaslik - USEK
Master's degree
ESCP Business School
Executive MBA
SKILLS
ABOUT GRACE ZAAROUR
Product Manager with 20+ years of experience across Telecom and FinTech industries, specializing in platform modernization, enterprise system transformations, and large-scale operational platforms. Proven expertise in leading end-to-end product lifecycles, translating complex business needs into scalable technical solutions, and partnering with engineering, architecture, and business stakeholders. Strong background in platform systems, API integrations, Agile delivery, and enterprise-grade solutions.Core Skills• Product Ownership & Backlog Management• Agile Methodologies, Jira & Confluence• Platform & Systems Modernization• SQL Databases (Snowflake, Oracle SQL, Microsoft SQL Server)• Data Migration & Platform Transformation• Stakeholder & Executive Management• Process Mapping & Workflow Optimization (Microsoft Visio)• API Integration (JSON, XML)• OKRs, Road mapping & Prioritization• Market Research & Product Discovery• Process Mapping & Workflow Optimization• ERP, CRM & Billing Systems
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