Grace L.

About Grace L.

I am a product leader passionate about building intelligent and impactful products that delight users. Throughout my 12+ year career, I have demonstrated the ability to lead diverse teams across functions, organizations, and even companies to execute and deliver innovation across 0-1 initiatives. I value opportunities and new challenges that push me to continuously discover, learn, and achieve new skills, evidenced by my deep experience across hardware and software product management.In my current role at Salesforce, I serve as a product leader in Sales Cloud responsible for the vision and development of autonomous AI sales agents that help companies scale sales capacity by automating top of funnel selling activities.

Experience

1. Senior Director of Product Management, Sales Cloud

   Salesforce

   May 2023 — Present · Raleigh, NC, US

   Building AI-powered sales agents and experiences that transform how sellers work, helping them maximize productivity and pipeline growth. Leading cross-functional teams to deliver innovative 0-1 products on Salesforce\'s AI Agent platform (Agentforce).Highlights:• Launched Agentforce SDR (October 2024), Salesforce\'s first Sales agent, leading product strategy, cross-functional execution, and go-to-market for this 0-1 product. Established repeatable implementation playbook adopted across Sales Cloud and now leading team of 4 PMs to scale the product.• Launched usage based monetization and consumption tracking, breaking from traditional Sales Cloud seat-based model to enable flexible adoption. • Drove rapid product iteration post-launch, securing additional funding and prioritizing a strategic evolving roadmap based on customer feedback, company priorities, and the rapid pace of AI innovation. Areas: simplify agent creation (prompt/context engineering), scale testing (evals, traceability/debugging), measure ROI (analytics), and expand digital channel integrations.• Accelerated customer deployments through product-led white glove engagements to reduce time to value, drive customer satisfaction, and inform product prioritization. Drove weekly agent usage by >100x in 2 quarters. • Rapid prototyped using AI tools and Salesforce, showcasing \"art of the possible\" product capabilities to influence executive leadership and customer buy-in.• Shipped Prospecting Center, Salesforce\'s first Account-Based Marketing solution, integrating Data Cloud, Marketing signals, and Sales Engagement to transform seller prospecting workflows.• Mentored Associate Product Managers, coaching new PMs on product strategy, customer discovery, and cross-functional leadership.

Education

• Caltech

  Bachelor of Science (B.S.) with Honors, Mechanical Engineering

  2008 — 2012

Skills

• Hardware Program Management
• Online Advertising
• Mobile Devices
• Program Management
• Data Analysis
• Mobile Advertising
• Product Development
• Ppc
• A/B Testing
• Algorithms
• Machine Learning
• Software Development
• Distributed Systems
• Solidworks
• Product Management
• Software Project Management
• Scrum
• Cross-Functional Team Leadership
• Xml
• Jquery
• Json
• Javascript
• Xslt
• Jquery Mobile
• Html 5
• Eclipse
• Rest
• Css3
• Css
• Html5
• Ajax
• Knockoutjs
• Javascript Frameworks
• Xcode
• Angularjs
• Software Design
• Sencha Touch
• Kendo
• Grunt
• Bower