Grace Scheri

About Grace Scheri

Proven track record of exceptional work ethic, professionalism, and problem-solving skills with a natural ability to overcome roadblocks by providing successful solutions. Highly focused, detail oriented, performance driven individual with outstanding multi-tasking skills. Exceptional interpersonal skills allow me not only to manage but to recruit high caliber professionals. Dedicated and well-rounded team player that consistently takes initiative, exceeds expectations, and strives for excellence while motivating others to do the same.

Experience

1. Assistant Vice President of Operations

   Prudent Pet Insurance

   Jan 2020 — Present

   Manage, mentor, and motivate both in office and remote team members in sales, customer service, and claims.Create job descriptions, training manuals, and onboarding processes ensuring a smooth new employee experience.Create, develop and improve processes and procedures to improve the customer experience, increase conversion ratios, and drive more sales.Manage inside sales team, holding them accountable to numerous daily, weekly, and monthly goals as well as monitor individual sales, calls, texts, tickets, tasks, and more to ensure success of implemented programs.Also manage a small customer service call center, creating and implementing new processes and navigating delicate policy holder situations.Track system issues in all departments, creating and managing tickets, testing system fixes, and communicating solutions to the team.Source, interview, track, evaluate, hire, and onboard business development, sales, service, and claims professionals.Transitioned a 100% in-office team to a WFH environment in March 2020, responsibilities remained uninterrupted both at onset and through present day.

Education

• Illinois College

  Bachelor's degree