Grace Nelson
Operations Trainee at the Atlanta Braves
- Role
- Operations Trainee at Atlanta Braves
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Grace Nelson
I am a recent graduate of the University of Florida, where I earned dual B.S. degrees in Sport Management and Tourism, Hospitality, and Event Management.My experience includes supporting large-scale events at the National Baseball Hall of Fame, where I contributed to Induction Weekend by assisting with credentialing, event setup and breakdown, and guest engagement to ensure a seamless experience.I further developed my skills at The Swamp Restaurant, where I quickly built rapport with customers, consistently exceeded revenue targets, and assisted with VIP-level catering events, including those with the University of Florida Football Team.I am passionate about creating meaningful moments and delivering value in every guest and client interaction. My goal is to bring this commitment to relationship-building, event excellence, and hospitality into a career where I can make a lasting impact.
Experience
Operations Trainee
Jan 2026 — Present · Atlanta, GA, US
Streamlined case workflows by categorizing and resolving 1,500+ guest inquiries, enabling faster cross‑departmental responses and improving organizational readiness during high‑volume periods-Optimized hiring processes by drafting targeted job descriptions and managing applicant screening, interviews, and offers in Workday, supporting efficient seasonal staffing-Enhanced survey strategy by designing Qualtrics surveys and analyzing historical data, reducing low‑value QR touchpoints and focusing insights on high‑impact operational areas.
Education
University of Florida
Bachelor of Science - BS, Tourism, Hospitality, and Event Management
University of Florida
Bachelor of Science - BS, Sport Management
St. Petersburg High School
International Baccalaureate Degree
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