Grace L. Stevens
Lead Support Analyst at Docusign
- Role
- Lead Support Analyst at Docusign
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Grace L. Stevens
I am in the business of creating experiences by defining and building measurable data for cx analytics. From ticket operations for sold-out stadiums to now providing customer and technical support in the support operations realm of the startup, SaaS industry. Ticket operations is responsible for the entire experience from the start of the ticket to the closing of the event. Even though an NFL game may appear to be different than a software, the end product is the same- provide a stellar experience throughout the entire journey for your fans/customers. I specialize in providing metrics, documentation, procedural optimization and utilizing software applications to make the entire process with a brand a customer-focused engagement. When I\'m not creating jira tickets or SELECT* the data for a report, you can find me running marathons (or watching marathons of shows), listening to biographies on Audible, and hiking around the PNW with the family.
Experience
Lead Support Analyst
Jun 2024 — Present · Seattle, WA, US
Education
General Assembly
Data Analytics
2020
University of Washington
B.A., English
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