Grace Lao
Corporate Vice President @ Microsoft
- Role
- Corporate Vice President, Microsoft Business Operations at Microsoft
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
Experience
Corporate Vice President, Microsoft Business Operations
Mar 2023 — Present · Redmond, WA, US
Lead a team of 1,250 full-time and outsourced professionals to deliver operational excellence in revenue related business processes, including Quote-to-Cash, Order-to-Cash, Product & Solution Launches, Partner ecosystem lifecycle management, and Enterprise Risk Management in key risk domains such as Global Trade, Anti-Corruption, Digital Safety and Privacy. Transform operations by creating and implementing AI first solutions and playbooks, along with Continuous Improvement methodology. Drove significant transformation in quality, cycle time, security, experience and cost efficiencies.
Education
Institute of Chartered Accountants of Ontario, Canada
Chartered Accountant / CPA
Bishop's University
BBA, Business Admin
1987 — 1990
Skills
- Shared Services
- Payments
- Payroll
- Royalties
- Analytics
- Cross-Functional Team Leadership
- Acquisition Integration
- Financial Analysis
- Business Strategy
- Leadership
- Management
- Mergers & Acquisitions
- Forecasting
- Strategic Planning
- Enterprise Software
- Financial Modeling
- Business Intelligence
- Strategic Partnerships
- Project Management
- Process Improvement
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