Grace Kuzma
Enterprise Customer Success Manager in Tech | Expertise in SaaS and Cybersecurity | MBA
- Role
- Enterprise Customer Success Manager at KnowBe4
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Enterprise Customer Success Manager
May 2022 — Present
Forge relationships with new Enterprise customers and understand their objectives• Develop a strategy and plan for achieving customer objectives• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities.• Coordinate with technical support for technically complex questions• Monitor customer usage, adoption, and customer health metrics• Continually work with customers to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption• Drive cross-functional initiatives to improve the overall customer experience and lead to greater satisfaction and loyalty among customers
Education
University of Central Florida
Bachelor of Science in Business Administration (B.S.B.A), Marketing
2013 — 2016
Oklahoma State University
Master of Business Administration - MBA
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