Grace Hogan
Clincal Operations Support Specialist @Anne Arundel Dermatology
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WORK HISTORY
Clincal Operations Support Specialist @Anne Arundel Dermatology
Orchestrated comprehensive platform rollouts across 112+ clinic locations for Medsender, Tandem AI, ModMed AI Scribe, and scheduling systems. • Designed and delivered role-based training programs for 200+ healthcare providers and administrative staff, through interactive live sessions, digital quick-reference guides, and competency tracking systems. • Generated executive-level operational reports to analyze system performance metrics, user adoption rates, and support ticket trends, enabling data-driven decisions. • Conducted systematic audits of provider directories, credentialing databases, and workflow processes across all locations, identifying and resolving data discrepancies. •Served as a primary technical liaison between regional directors, practice managers, and clinical staff, facilitating seamless communication and standardized workflow implementation. • Managed project timelines and deliverables using project management tools, coordinating cross-functional teams to ensure on-time completion of system upgrades and process improvements
ABOUT GRACE HOGAN
Healthcare operations specialist with 5+ years optimizing clinical workflows and implementing technology solutions across multi-location practices. Proven experience in project management, staff training, and data analysis. Strong background in quality improvement and regulatory compliance, specializing in scalable operational solutions for growing healthcare organizations.
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