Grace W.
Sr Ux Researcher @BMO
Signup · Get unlimited contacts
WORK HISTORY
Sr Ux Researcher @BMO
Lead research for multiple agile teams for the Public and Applications portfolio (BMO’s main bank accounts) mentor junior design colleagues, advocate for UX to shape product strategy and drive customer-centric decision-making. Manage end to end for generative and evaluative research: planning, working with multiple stakeholders to collect data across organization, run heuristics reviews, competitive analysis, in-depth interviews and thematic analysis, and triangulating qualitative and quantitative data to deliver insights Work with product, design, and business stakeholders to understand research needs and approaches for BMO’s goals and digital roadmaps; communicate to stakeholders the capabilities and limitations of research methods
EDUCATION
Ryerson University
Master of Arts - MA, Migration Studies
University of Toronto
Honour's Bachelor of Arts, Specialist in Political Science
SKILLS
ABOUT GRACE W.
UX Research Leader who works at the intersection of user needs, wants and business…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.