Elizabeth Gracee Elton
- Role
- Technical Product Specialist at Podium
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Elizabeth Gracee Elton
Looking for my next move. A strong supporter of women in tech. Eager to face the…
Experience
Technical Product Specialist
Oct 2021 — Present
Spearheaded project management for multiple engineering teams, overseeing bug queue prioritization in close collaboration with Product Managers and Customer Success teams. Successfully orchestrate cross-functional projects, collaborating seamlessly with external teams and software providers to ensure project completion on time and within scope. Act as the primary point of contact and lead communication efforts during product incidents and outages. Developed and implemented an objective severity model to enhance the efficiency of engineering SLAs. Diligently document and troubleshoot all pertinent information to create comprehensive bug tickets for the engineering team. Played a pivotal role in the training and interview process for the Integration Support team. Documents all necessary information to create bug tickets for the development team. Develop and implemented an objective severity model to enforce engineering SLAs.
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