Grace Chen
Senior Product Analyst at BCG
- Role
- Global Senior Product Analyst at Boston Consulting Group (BCG)
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
Experience
Global Senior Product Analyst
Oct 2022 — Present · Atlanta, GA, US
Led support for the Integrations team on SAP4BCG program, collaborating with technical and process teams, driving successful deliveries, SIT, coordinating cutover activities, deployments, and hypercare- Identified Enterprise Structure adoption and TB decommission impacts. Managed backlogs, promptly addressed requests and incidents, and facilitated Scrum ceremonies using Agile methodologies/tools- Collaborated with the integrations team to design and implement Project API aligned with SAP Enterprise and WBS structures; Provided documentation, release notes, and onboarded 30+ BCG teams and vendors to enable seamless retrieval of both T&B and SAP codes. Guided users through requirement definition, customized access setup, and troubleshooting to improve data accuracy, operational efficiency, and shortened the lead time by 71%- Took ownership of weekly processing by executing jobs involved employees, timesheets, expenses and intercompany data, monitoring error logs, running SQL queries to validate data, collaborating with the SAP technical team to ensure the issues are resolved timely, analyzing error trends and root cause to introduce proactive validations- Facilitated testing and delivery of internal applications; analyzed user feedbacks and suggested feature improvements to developers to support smooth deployments and perform demos to key stakeholders- Worked with integrations team on enabling GenAI capabilities on Project API and Project Lookup, which uses AWS Bedrock to connect to LLM. Directly contributed by building of knowledge base so the API returns accurate results for given query
Education
North Cross School
High School Diploma
2012 — 2015
Georgia Institute of Technology
Bachelor’s Degree, Industrial Engineering
2015 — 2018
Georgia Institute of Technology
Master of Analytics, Data analytics
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