Grace Xue

Experience

1. Business Analyst

   WEC Energy Group

   Oct 2016 — Present · Chicago, IL, US

   Lead or participate in process improvement efforts to ensure projects are properly administered• Approach assignments from a system perspective by evaluating the effect of an initiative not only from a Customer Service operations perspective, but utilize knowledge and experience of applicable regulations, other business units, and supporting computer systems• Participate in the development, maintenance and communication of Customer Service and/or Field Operational policies, procedures and processes• Manage departmental reporting and metrics• Evaluate and interpret new or revised regulation in the form of tariffs, contracts, or rules and regulations issued by the Illinois Commerce Commission (ICC) as well as other legal regulations issued by state or federal government. Identify and communicate the process, procedure, policy and/or program changes necessary to implement new regulation• Utilize Continuous Improvement, Resource Planning, and Training to acquire metrics and to determine best format/methodologies to improve efficiencies of teams and control work• Provide daily support to Customer Service and/or Field Operations. Analyze error conditions, expedit resolution to problems, develop plans to meet departmental goals, provide support to training and act as a resource to Customer Service and Field Operations management

Education

• University of Illinois at Chicago

  Bachelors of Science