Grace Veghte

About Grace Veghte

I’m a problem solver who thrives in fast-paced, high-growth environments—especially when there’s ambiguity to untangle and systems to build. I learn quickly, think critically, and love turning complex challenges into clear, actionable solutions.Across ops, CX, and product-adjacent roles, I’ve- Doubled operational efficiency by driving service model transformation to better service 4M+ users- Led migration chat support from Zendesk to Salesforce in 2 Months to meet a business-critical deadline- Decreased Customer Escalation by 30% after driving the execution of data-back solutions- Built a triage system to establish feedback loops that influenced roadmap decisions.I’m currently exploring roles where I can keep learning, solving problems, and driving meaningful outcomes—especially in ops, strategy, or product.

Experience

1. Customer Operations & Support Lead

   Rock Rabbit

   Apr 2025 — Present

   Key Achievements:Increased customer activation by 62% after implementing customer onboarding playbookEnabled 460% growth in supported programs by leading end-to-end implementation and scaling core operational processes- Achieved 60% user conversion through a guided product tour that drove adoption of the address qualification feature, accelerating onboarding and product engagement- Accelerated processing speed by 2x by implementing AI-driven improvements.

Education

• University of Denver

  Master's degree, Organizational Leadership

• Lafayette College

  Bachelors, Biology, General

  2015 — 2019

Skills

• Leadership
• Microsoft Office
• Apple Pages
• Powerpoint