Grace Underdahl

About Grace Underdahl

Results-oriented Learning & Development professional with a proven track record in leading organizational growth and optimizing training and development initiatives. Adept at implementing innovative solutions such as Learning Management Systems (LMS) and virtual training programs to enhance employee skills and drive organizational success. Strong leadership skills demonstrated through the management of comprehensive training programs across diverse business areas, resulting in significant expansion and acquisition success. Known for fostering a culture of continuous learning and development while achieving measurable results

Experience

1. Integrator

   Cornel\'s Plumbing, Heating & Air

   Jul 2024 — Present · Portland, OR, US

   Collaborate with department heads to identify areas for process improvement and technology adoption such as ServiceTitan- Oversee the implementation of new systems and ensure they align with business goals and customer service standards- Coordinate with external vendors and internal teams to ensure smooth system integration and troubleshooting- Develop and maintain integration documentation and ensure staff are trained on new processes and tools and lead change initiatives- Monitor company performance metrics and work with department heads to identify training areas- Ensure communication flow across departments and resolve any operational issues that arise.Cornels Plumbing Heating and Air is a trusted provider of residential HVAC and plumbing services. We pride ourselves on delivering quality service and maintaining strong relationships with our customers. oversee project execution across all departments (plumbing, HVAC, customer service).

Education

• Gonzaga University

  Bachelor’s Degree, Public Relations

  2014

Skills

• Contact Management
• Client Relations
• Smartstation
• Research
• Microsoft Word
• Teamwork
• Social Media
• Microsoft Excel
• Powerpoint
• Communication
• Public Relations
• Public Speaking
• Leadership