Grace Udoh
Pc Technician @Hackensack Meridian Health
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WORK HISTORY
Pc Technician @Hackensack Meridian Health
Hackensack, NJ, US
Lead and oversee a team of IT technicians, offering guidance, and training to optimize team performance.• Deploy a comprehensive range of hardware and software components for over 800 workstations, encompassing desktops, laptops, and mobile devices.• Provide technical support and guidance to end-users, offering prompt resolution to their inquiries and concerns.• Perform installations, configurations, and continuous maintenance to maximize the performance and reliability of Chrome devices.• Troubleshoot and restore system functionality following system failures, minimizing downtime, and maintaining productivity.• Proficient in preparing Chrome devices for deployment and effectively managing them using Google Admin workspace• Execute Technical Dress Rehearsal (TDR1) procedures to validate the continuous functionality of workstations, printers, and other end-user devices within the Epic system.
ABOUT GRACE UDOH
As a dedicated Cybersecurity Analyst, I have hands-on experience in threat detection…
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