Grace Pak
Technical Operations Specialist @ Spotify
- Role
- Technical Operations Specialist at Spotify
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
Experience
Technical Operations Specialist
Jan 2022 — Present · New York, NY, US
Act as a conduit between Customer Support and rest of Spotify teams for any incidents/bugs impacting users- Work cross functionally with teams to prepare escalation paths for upcoming launches- Coordinate with vendors to establish smooth workflow for advisors, ensuring uninterrupted user assistance- Collaborate with internal and external teams to implement internal tooling, enhancing automation and operational efficiency- Communicate live updates with CS for ongoing incidents & close the loop when incidents are resolved
Education
Wheaton College
Bachelor’s Degree, Business/Managerial Economics
Skills
- Customer Service
- Social Media
- Initiation
- Time Management
- Piano Accompanist
- Microsoft Word
- Microsoft Excel
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