Grace Bagley

Director of Customer Experience @Woof

Denver, CO, US

Developing and executing a comprehensive customer experience strategy that is aligned withWoof’s goal to deliver world class service- Implementing new features to enhance the customer experience and increase back end efficiency- Collaborating with product development and marketing teams to ensure customer feedback is incorporated into product enhancements and new product launches- Creating & managing Woof\'s product testing program- Establishing customer journey maps, ensuring seamless interactions across all touchpoints, including collaborating with Marketing and Product teams - Implementing effective customer feedback mechanisms and developing proactive customer engagement campaigns- Responsible for maintaining relationships with key stakeholders including retailpartners and distributors