Grace Logan

About Grace Logan

Experienced Shift Supervisor with a demonstrated history of working in the retail industry. Strong operations professional skilled in Coaching, Sales, Retail, Store Management, and Loss Prevention.

Experience

1. Shift Supervisor

   Starbucks

   Mar 2007 — Present

   Organize opening and closing duties as assigned- Responsible for all QASA duties and Customer Voice- Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team- Develop positive relationships with shift team by understanding and addressing individual motivation, need and concerns- Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance- Recognize and reinforce individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition- Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed- Provide feedback to store manager on partner performance during shift.As a Partner- Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards- Follow health, safety and sanitation guidelines for all products- Anticipate customer and store needs by constantly evaluating environment and customers for cues- Deliver excellent customer service by acting with a customer \"comes first attitude\" and connecting with the customer- Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift- Maintain a clean and organized workspace so that partners can locate resources and product as needed.

Skills

• Sales
• Loss Prevention
• Store Management
• Merchandising
• Hiring
• Fashion
• Retail
• Profit
• Visual Merchandising
• Training
• Store Operations
• Customer Service
• Driving Results
• Inventory Management
• Coaching