Grace Keating
Private Aviation Professional 🛩️ | Client Experience & Operations
- Role
- Client Experience Consultant at Magellan Jets
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Grace Keating
Experienced aviation professional with a strong foundation in customer experience…
Experience
Client Experience Consultant
Mar 2025 — Present · Boston, MA, US
Deliver high-touch client service by upholding Magellan Jets’ standards and ensuring exceptional experiences in every interactionMaintain consistent and proactive communication with clients to understand and anticipate their travel needsCoordinate all aspects of travel logistics, including ground transportation, catering, and special requests, to personalize the client experienceReview and confirm flight itineraries for accuracy, safety, and compliance with aviation regulationsMonitor active flights in real time, providing rapid response to any operational changes, deviations, or mechanical recovery needsAdapt quickly to evolving client requests and last-minute itinerary adjustments to ensure seamless travel experiencesCollaborate cross-functionally with internal teams to guarantee flawless execution of private travel servicesProvide consultative support and informed recommendations to clients to align with their travel objectives and mission needsParticipate in rotational weekend and evening coverage to maintain 24/7 client support availability
Education
Florida State University
Bachelor's Degree, English - Creative Writing / Minor in Psychology
2015 — 2019
Canterbury School Fort Myers
High School Diploma, High School/Secondary Diplomas and Certificates
2011 — 2015
Skills
- Elder Care
- Childcare
- Microsoft Office
- Event Management
- Event Planning
- Food & Beverage
- Customer Service
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