Grace Goodrich

About Grace Goodrich

I am an Inside Sales Support Specialist with over a decade of experience with Convergent…

Experience

1. Procurement Specialist Purchasing Issr

   Convergent Technologies Group

   Aug 2014 — Present · Midlothian, VA, US

   Collect payments.•Expert in supporting daily operational and administrative function.•Liaise with clients to identify their needs and to ensure customer satisfaction•Answering and Directing multi-line phone calls. •Processing customer facing invoices and verifying their accuracy.•Maintaining accurate and organized records of AP transactions.•Tracking and generating RMA’s.•Verifying vendor credit statements and entry of credit memos.•Assisting with month end procedures.•Knowledge on proper Tax percentages and Tax entry on invoices.•Ensuring all AP activity comply with company policy.•Investigating any invoice discrepancies thoroughly.•Strong vendor relationships.•Knowledge in ConnectWise, Microsoft Outlook and QuickBooks.•Resolving customer inquiries regarding their companies’ invoices.•Responsible for ensuring that Purchase Orders (POs) are properly generated.•Accurate data entry.•Strong attention to detail.•Maintaining healthy vendor relationships.•Processing POs in a timely manner.•Proficiency in purchasing software.•Excellent communication with Sales Reps/Engineers.•Working with vendors to ensure orders are confirmed and processed correctly.•Quick learner with the ability to think independently and make informed decisions.•Strong time management skills; adept at handling multiple tasks simultaneously; self-motivated.•Develop and maintain a centralized tracking system for all purchases.•Maintain and track all documentation, licenses and vendor documentation on their respective websites becoming the “go to” person for issuing information to the Engineering & Sales team.

Education

• Midlothian High School

  Advanced Diploma

  2009 — 2012