Grace Demichelis
Insurance & Finance | Customer Success Executive | Board Leadership
- Role
- Senior Customer Success Manager at Udara
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Grace Demichelis
With over a decade of experience in customer success and account management, I currently oversee a $6M+ book of business at Udara, ensuring a 94% retention rate and achieving $1.2M in expansion revenue. My work focuses on enhancing client ROI and accelerating product adoption, which increased by 40% through the deployment of strategic onboarding and success plans. Leveraging a collaborative approach, I partner with cross-functional teams to resolve technical challenges and reduce time-to-value by 25%. My efforts have also included implementing a health scoring model that cut churn risk by 30%, enabling proactive support for at-risk accounts and surfacing upsell opportunities worth $500K+.
Experience
Senior Customer Success Manager
Jan 2023 — Present · US
Education
University of the District of Columbia
Political Science
2008 — 2012
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