Grace D Costa
Scheduler @GardaWorld
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WORK HISTORY
Scheduler @GardaWorld
Develop and manage workforce schedules to ensure full coverage across high-demand, time-sensitive operations• Coordinate last-minute schedule changes, absences, and redeployments to maintain service continuity• Balance operational requirements, labor rules, and employee availability in a unionized environment• Communicate schedule adjustments clearly to frontline staff and leadership• Support daily operations through proactive planning and real-time problem-solving
EDUCATION
Seneca College
Advanced Diploma
ABOUT GRACE D COSTA
Operations and scheduling professional with experience across aviation, rail, and security operations, supporting high-volume, 24/7 environments. • Crew & workforce scheduling • Real-time operational decision-making • Cross-functional coordination • Compliance (CARs, CBAs, EASA, ICAO, CROR) • Data-driven planning & reporting Previously held leadership roles including Crew Control Manager, overseeing teams and managing service-level performance during disruptions. Currently working as a Scheduler at GardaWorld, bringing a safety-first and efficiency-driven approach to workforce planning. Open to roles in operations planning, scheduling, dispatch, and workforce management.
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