Grace Charles
Specialist Customer Success Manager Supply Chain Management @SAP
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WORK HISTORY
Specialist Customer Success Manager Supply Chain Management @SAP
London, GB
Partner with global enterprise customers to ensure successful adoption and value realisation of SAP supply chain solutionsLead customer success planning, including success criteria, risk mitigation, and executive stakeholder alignmentDrive user engagement and adoption across cross-functional teams (IT, Operations, Finance, Logistics)Support optimisation of SAP modules to improve planning accuracy, inventory management, and operational continuityTranslate capability into clear business outcomes, guiding customers from implementation to measurable ROIManage relationships across large matrix organisations, ensuring collaboration and accountability
EDUCATION
Loughborough University
Bachelor’s Degree, English
ABOUT GRACE CHARLES
Customer Success Manager specialising in SAP supply chain transformation. I work with global enterprises to maximise the value of their SAP investment — improving visibility, resilience, and operational performance across multi-site and cross-functional environments.Across my career, I have operated in both fast-paced start-ups and large matrix organisations. This gives me a balanced approach: I apply strategic structure when needed, but move with agility and commercial awareness when solving complex challenges.I partner with executive sponsors, operational leads, and delivery teams to- Align SAP strategy with business and supply chain objectives- Drive adoption and user engagement across diverse stakeholder groups- Identify risk, remove blockers, and accelerate time-to-value- Translate technical capability into meaningful business outcomesCore strengths include relationship management, stakeholder navigation, and delivering clarity in complex environments. My motivation is simple: ensure technology becomes an enabler — not an obstacle — to better planning, execution, and performance.Always open to connecting with leaders driving global supply chain transformation or seeking to strengthen customer success capability.
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