Grace Brown

About Grace Brown

I am a Criminal Justice graduate of Clemson University minoring in sociology and psychology. My career goals are centered around victim services, advocacy and victims\' rights. Through my experience serving victims thus far, I have acquired strong interpersonal relationship skills, compassion for all and conceptual perspective-taking. I am confident in my abilities to see things from all points of view, to have sympathy in all scenarios and to use my own personal life experiences to motivate others.

Experience

1. Team Leader, Operations (Sa)

   Torticity

   Dec 2025 — Present · VA, US

   Leads and supervises Sexual Assault Vertical’s team members, providing guidance, coaching, and performance feedback. • Manages task allocation, monitors workloads, and ensures timely, accurate service delivery. • Serves as primary escalation point for team questions and operational issues. • Oversees absence management, coordinates coverage, and partners with P&C on performance matters. • Conducts audits, delivers feedback, and tracks recurring quality issues. • Oversees case management processes, monitors KPIs, and escalates performance or system concerns. • Implements and documents procedural updates and supports new campaigns or client ingestions. • Acts as communication link between team and management and coordinates with stakeholders to support case progression. • Ensures compliance with policies, workflows, confidentiality protocols, and regulatory requirements. • Contributes to process improvements and supports rollout of new systems and tools. • Fosters a culture of accountability, collaboration, and continuous improvement.

Education

• Clemson University

  Bachelor of Arts in Criminal Justice, Sociology and Psychology

  2017 — 2020