Grace Alofe

About Grace Alofe

I help build the systems that let workers actually keep more of their paychecks — especially the hourly and frontline teams who keep our cities running.At Alice, I work across product, partnerships, growth, and operations, making it easy for employers and payroll providers to deliver commuter benefits that save workers 20–30% on their commute — automatically. No forms, no headaches, no fine print.I get especially fired up about:• Making regulated products scale without losing sight of the people they\'re meant to help• Creating adoption systems that actually work, even in a busy, multilingual, frontline world• Partnering with operators, payroll providers, and franchise owners to make compliance feel like a money-saving feature, not a choreLet\'s connect if:• You\'re a mission-driven builder who cares about access, automation, and better design for working people; I love swapping notes. • You\'re an employer or operator trying to stay compliant (or just make benefits suck less); we can help.

Experience

1. Head of Growth & Operations

   Alice

   Jun 2024 — Present · New York, NY, US

   Doubled employee engagement metrics within 6 months, through cross-functional automations across product, marketing, and customer success.• Introduced data-driven automations (n8n, Customer.io, Augment) to reduce manual intervention in revenue operations by 15%.• Automated agents to resolve 28% of SMS-based customer support volume within 2 minutes, reducing COGS by 17%.

Education

• Yale University

  Molecular, Cellular, & Developmental Biology (B.S.)

  2014 — 2018