Grace Casella
Driven Sales & Hospitality Professional | Skilled in Client Relations, Team Development, and Event Coordination | Passionate About Delivering Exceptional Customer Experiences
- Role
- Assistant Manager at The Original Pancake House
- Location
- Tacoma, WA, US
- LinkedIn followers
- 500 followers
About Grace Casella
Dynamic & Results-Driven Professional | Recent Psychology Graduate with Business…
Experience
Assistant Manager
Apr 2025 — Present · Tacoma, WA, US
As an Assistant Manager at The Original Pancake House, I support daily operations to ensure a consistently exceptional dining experience. With a focus on team leadership, guest satisfaction, and operational efficiency, I help manage front-of-house and back-of-house coordination, employee scheduling, inventory control, and service standards. I take pride in cultivating a positive work environment, resolving customer concerns promptly, and helping drive team performance in a fast-paced, high-volume setting.My goal is to create a welcoming, high-quality experience for every guest while mentoring team members to grow and succeed. Whether it\'s optimizing workflow, maintaining compliance, or ensuring the highest food and service standards, I strive to contribute to the overall success of the restaurant and brand.
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