Gaurav Relan
Customer Success Manager @VDB - Virtual Diamond Boutique
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WORK HISTORY
Customer Success Manager @VDB - Virtual Diamond Boutique
Gurugram, IN
Driving customer engagement and retention- Strategic advisor to optimize platform usage- Translate customer feedback into actionable insights for feature roadmap enahncement- Customer onboarding and training programs- Key client relationships- Tracking customer feedback and usage data, Identifying trends and potential areas for improvement- Renewal and upsell strategies
EDUCATION
Indian School of Business
Product Management Course
Deenbandhu Chhotu Ram University of Science & Technology
Bachelor of Technology - BTech
Swami Vivekanand Subharti University
Master of Business Administration - MBA
ABOUT GAURAV RELAN
Customer-focused Program Management professional with 8+ years of experience across SaaS…
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