Gaurav Relan
Business Analyst | CBAP® Certified | Product & Process Strategist | SaaS | Agile | Stakeholder Whisperer
- Role
- Customer Success Manager at VDB - Virtual Diamond Boutique
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gaurav Relan
Customer-focused Program Management professional with 8+ years of experience across SaaS…
Experience
Customer Success Manager
VDB - Virtual Diamond Boutique
Apr 2025 — Present · Gurugram, IN
Driving customer engagement and retention- Strategic advisor to optimize platform usage- Translate customer feedback into actionable insights for feature roadmap enahncement- Customer onboarding and training programs- Key client relationships- Tracking customer feedback and usage data, Identifying trends and potential areas for improvement- Renewal and upsell strategies
Education
Indian School of Business
Product Management Course
2023 — 2024
Deenbandhu Chhotu Ram University of Science & Technology
Bachelor of Technology - BTech
2012 — 2016
Swami Vivekanand Subharti University
Master of Business Administration - MBA
2019 — 2022
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