Giacomo Puccini
Managing Director @Alpha Helm
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WORK HISTORY
Managing Director @Alpha Helm
Integrated / Fractional Operations Executive focused on on the client Journey through Customer Experience and Customer Success initiatives with an average of a one-year engagement. • Launched multiple teams in the Philippines, Mexico, Colombia, and the USA. • Enhanced retention, profitability, and productivity with a 2x minimum target. • 3 Capital Raises, 1 Buyout, and 4 Turnarounds.
EDUCATION
University of Utah
Economics
SKILLS
ABOUT GIACOMO PUCCINI
I am an accomplished call center and customer experience executive. My strength in executing global strategies has enhanced operational efficiency by refining systems, processes, and culture.I have created customer-centric cultures that improve satisfaction and drive loyalty. I have also been instrumental in implementing technology solutions that streamline operations and reduce costs. My passion for effective leadership and clear communication have led me to achieve outstanding outcomes.Over the years, I have gained industry experience in various sectors, including Financial Services, E-Commerce, Real Estate, Telecommunication, Restaurants, Retail, Hospitality, Automotive, Government, and Insurance. Skills:Call Centers * Customer Experience * Global Delivery * Change Management * Technology Integration * Performance Improvement * Operational Strategy * Budgeting and Forecasting * Program Implementation * Customer Success * Data Analytics * Workforce Management * Executive Management * Problem Solving * Leadership Development * Emotional Intelligence * Ethics * Accountability * Adaptability * Effective Communication * Employee Relations * Mentor * Innovative * Continuous Improvement * Bilingual in Spanish and English.
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