Pete Knapp
Servant Leader / Program Manager / Data Center Designer / Facilities Engineer / Operations Manager / Entrepreneur
- Role
- Senior Program Manager at Avaya
- Location
- Morgantown, WV, US
- LinkedIn followers
- 500 followers
About Pete Knapp
I enjoy a lifetime career of service to others, starting with my first paper route…
Experience
Senior Program Manager
Mar 2017 — Present · Clarksburg, WV, US
Responsible for ensuring that all customer digital communication needs are met through an integrated software and hardware solution that provides unified communications, contact center, customer experience management, and collaboration throughout the organization. Responsible for the overall program/project plan, budget, structure, schedule and staffing requirements. Manage multi-function and multi-vendor efforts to plan, sell, and implement integrated solutions to meet changing customer needs. Active TOP SECRET clearance.• Successfully led team that upgraded entire solution of over 18 different software applications, and migrated nearly all to customer provided virtual machines while maintaining continuous operations throughout.• Responsible for onsite management of 10 technicians, security engineers, and solution architects in a heavily matrixed organization that ensure uptime of all Voice over Internet Protocol applications used by a large government organization.• Provide professional services in the management and upgrade of over 18 different software applications within the VoIP solution, as well as ongoing 24/7/365 Day 2 support of break/fix situations
Education
US Army Engineer School
Officer Basic, Engineering
1997 — 1997
The Ohio State University
B.S., Architecture
1992 — 1997
Skills
- Data Center
- Personal Courage
- Facilities Management
- Combat Engineering
- Business Services
- Employee Training
- Data Center Design
- Integrity
- Team Leadership
- Customer Satisfaction
- Training
- Problem Solving
- Operations Management
- Change Management
- Analysis
- Program Management
- Government Contracting
- Customer Service
- Process Improvement
- Engineering
- Operational Planning
- Security
- Government Liaison
- Dod
- Respect
- Proposal Writing
- Strategic Planning
- Six Sigma
- Accountability
- Leadership Development
- P&L Management
- Public Speaking
- Military
- Team Building
- Contract Negotiation
- Construction Management
- Selfless Service
- Contract Management
- Government
- Duty
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