Gema Perez

Customer Success & Revenue Leader | Scaling High-Impact Teams & Strategies to Maximize Retention, Expansion & Long-Term Growth

Role
Head of Customer Success and Support at Kixie
Location
Los Angeles, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Head of Customer Success and Support

    Kixie

    Dec 2025 — Present · Santa Monica, CA, US

Education

  • Universidad Nacional de Educación a Distancia - U.N.E.D.

    Graduate in Hospitality Management, Hospitality Administration/Management

  • Universidad de Alcalá

    Business Administration, Business Administration and Management, General

Skills

  • Team Leadership
  • Human Resources
  • Negotiation
  • Business-to-Business (B2b)
  • Process Improvement
  • Customer Service
  • Marketing
  • Account Management
  • Teamwork
  • Call Centers
  • Business Development
  • Customer Satisfaction
  • New Business Development
  • Sales Management
  • Call Center
  • Business Strategy
  • Recruiting
  • B2b
  • Business Process Improvement
  • Microsoft Excel
  • Insurance
  • Strategic Planning
  • Microsoft Office
  • Sales

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Gema Perez — Head of Customer Success and Support at Kixie in Los Angeles, CA, US | Unifers