Giuseppe Pasquale
Global Social Caring Coordinator and Project Manager @illycaffè
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WORK HISTORY
Global Social Caring Coordinator and Project Manager @illycaffè
Trieste, IT
Coordinated the HQ social caring team and monitored all social caring teams across 8 countries- Rolled out the social caring platform for Italy, France, Spain, Germany, U.S, UK and Netherlands- Planned and executed the opening of the Whatsapp channel for Italy, Spain, UK, Brazil and Netherlands- Managed the implementation of live chat on illy.com for Italy, US and UK- Significantly contributed to the implementation of Microsoft Dynamics CRM and delivered the integration connector bewteen the CRM and social caring tool- Successfully managed and oversaw reputational crises on social media- Defined the strategic guidelines for the corporate social caring tone of voice- Managed the web reputation of directly operated stores by responding to rewiews coming from major review sites (Google My Business, Tripadvisor, Yelp)- Provided customer service via social media and messaging apps (Facebook, Instagram, Twitter, YouTube, WhatsApp)
EDUCATION
MIB Trieste School of Management
Master in Insurance and Risk Management
Università degli Studi di Trieste
Master's degree, International Cooperation and Development
Università degli Studi di Trieste
Bachelor of Arts (B.A.), Applied Interlinguistic Communication
SKILLS
ABOUT GIUSEPPE PASQUALE
Global Social Caring Coordinator and Project Manager
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