Dev Goyal

Service Assistant @Sainsbury's

Hedge End, GB

Serve as the first point of contact for customers, ensuring a welcoming and supportive store experience. • Assist customers at the checkout and customer service desk, resolving queries and handling transactions efficiently. • Support front-end operations during peak hours, contributing to smooth store functioning and customer satisfaction. • Collaborate with team leaders to manage daily floor operations, including queue control, issue resolution, and workflow management. • Apply principles from MSc in International Management—such as cross-cultural communication, service leadership, and consumer behaviour—to enhance customer service delivery and team collaboration in a dynamic retail environment.