Gowtham Ramaraj

About Gowtham Ramaraj

I have over 10+ years of experience working in cloud platform and networking. Currently, I work as the Consultant of ServiceNow at Wipro technologies, where I lead a technical and functional team of sixteen, building unique developments that are helping people achieve more in their careers!Also skilled in Network security, Power BI, ITIL Process, Designed and developed 3D Application in Unity apps. Strong engineering professional with a Master\'s degree focused in Computer Software Engineering

Experience

1. Technical Functional Architect

   Wipro

   Apr 2024 — Present

   Led the design and implementation of comprehensive ServiceNow CSM solutions, aligning with business objectives and ensuring scalability and maintainability.• Configured workflows, service catalogs, and user interfaces on the ServiceNow platform, improving service delivery and user experience.• Designed and executed system integrations, ensuring seamless data flow between ServiceNow CSM and external (Bullhorn Application) systems.• Managed CSM implementation projects from inception to completion, including planning, scheduling, and resource allocation, ensuring timely and within-budget delivery.• Collaborated with IT professionals and stakeholders across the organization, fostering a team environment and ensuring solutions met business needs.• Monitored solution performance, identified improvement areas, and executed optimizations, resulting in enhanced efficiency and customer satisfaction.• Developed and delivered training materials and documentation for end-users and IT staff, ensuring effective adoption and maintenance of the CSM solutions.• Advised on strategic opportunities to leverage ServiceNow for business improvement, staying ahead of new features and technologies.

Education

• Birla Institute of Technology and Science, Pilani

  Master's degree, Computer Software Engineering

• Sree Saraswathi Thiagaraja College

  Bachelor of Science - BS, Information Technology