Gowtham Prabakaran

About Gowtham Prabakaran

I’m an E-commerce Program Manager with 6+ years of experience in catalog operations, customer experience management, and process improvement across global marketplaces.I specialize in solving operational inefficiencies by identifying catalog issues, conducting root cause analysis, and collaborating with cross-functional teams (product, tech, retail) to implement scalable fixes. My work has directly improved catalog KPIs, reduced QA error rates, and enhanced both customer and internal team experiences.I also bring strong experience in stakeholder management, escalation handling, and customer-focused interventions, ensuring that marketplace content remains clean, compliant, and conversion-ready.Let’s connect if you’re looking for someone who brings ownership, operational excellence, and long-term thinking to the table.

Experience

1. Program Manager (Operations)

   Amazon

   Sep 2023 — Present · Chennai, IN

   Ownership of Key Metrics & GoalsLed operational performance tracking across 14 online retailers ensuring 100% SLA coverage and 99% on-time performance through robust daily reporting and process oversight.Delivered a 67% MoM increase in data accuracy by developing a defect reduction framework grounded in advanced benchmarking techniques.Managed a 30+ member cross-functional team, driving improvements in process efficiency, data integrity and catalog accuracy.Automation & Process OptimizationCollaborated with BI teams to develop real-time reporting dashboards reducing operational delays by 41%.Automated SKU identification using ML models saving 28 weekly headcounts and reducing manual intervention across catalog operations.Optimized product selection resulting in a 28% improvement in conversion rate.Data Analytics & ReportingCollaborated with data engineering to enrich productivity dashboards with missing performance attributes.Routinely presented performance and project milestones in weekly business reviews (WBRs) ensuring cross functional alignment.Stakeholder Management & CommunicationPartnered with global teams (Vendor Central, Product, Support) to align catalog launches,data quality and support readiness for new rollouts.Led stakeholder communication for operational milestones, ensuring transparency and alignment across multiple lines of business on KPIs and operational goals.Team Leadership & RecognitionOnboarded and mentored new team members and managers using structured training plans to ensure smooth ramp-up and knowledge transfer.Received Best Mentor Award (Q1, Q2, Q3) and multiple R&R awards for consistent performance and leadership.Led a 30+ member operations team, focusing on performance, quality and improved customer experience outcomes.

Education

• Karpagam Academy of Higher Education, Coimbatore

  Bachelor of Technology, Aerospace engineering

  2015 — 2019

• Navarasam Matriculation Higher secondary school

  Bachelor of Technology - BTech, Aerospace engineering