Gowtham Pannerselvam
Senior Consultant D365 @NatWest Group
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WORK HISTORY
Senior Consultant D365 @NatWest Group
London, GB
EDUCATION
Sa Engineering College
Bachelor's degree, Computer Science
ABOUT GOWTHAM PANNERSELVAM
Result-driven IT professional with over 11 years of expertise including 5 years of Onsite exposure in Project Management, People Management, Application Support and Field mobile applications.• Currently spearheading efforts with Natwest Group as D365 CRM Consultant.• Proficient in analysing information system needs, evaluating end-user requirements, change management issues and troubleshooting problem.• Demonstrated commitment in building outstanding relationship with internal stakeholder’s customers and vendors.• Expertise to work on project from ground level. Inbuilt ability to use sound judgment, decision-making skills, working under tight deadlines & team management.• Have proven leadership in managing teams across various geographies for Service delivery operations.• Experience working with formal SDLCs, major project management methodologies (Agile, Waterfall, etc.) for various applications. • Boundless exposure to various tools like Service-Now, BMC TrueSight Capacity Optimization, Netmotion Mobility, Appdynamics, Woodford Resco. • Played significant role in migration of infrastructure, data and applications out of legacy data centers into cloud and hybrid environments (public and private)• Certifications ITIL® V3 Foundation Microsoft Power Platform + Dynamics 365 Core Microsoft Dynamics 365 Field Service Dynamics 365 for Field Service Functional Consultant Skilled in Microsoft Dynamics 365, Microsoft Dynamics CRM, SQL.Net Framework, Javascript, Microsoft Power Platform, Power Automate.
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