Gowtham Dhandavamurthy
End User Services | Building Employee Experience | Infrastructure Strategy | Compliance | Governance
- Role
- Head of End User Services at Chubb
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Gowtham Dhandavamurthy
Experienced IT Operations leader specializing in end-user services and service desk management. I have successfully enabled IT infrastructure across multiple office locations, including scaling support from 90 to employees. My expertise includes vendor and asset management, cross-regional collaboration, governance, and endpoint security, with a strong focus on compliance with global IT controls.As the primary point of contact for end-user services in India, I handle escalations and coordinate with global IT teams to resolve issues efficiently. I work closely with cross regional Service Desk, Network Engineering, and other technology teams to quickly address outages and improve service reliability.I champion a proactive, customer-first IT support culture—analyzing support trends, implementing self-service options, and driving initiatives that enhance employee productivity. My background includes strong ITIL-based service management, KPI/SLA definition, and project management for office buildouts, expansions, tool rollouts, and hardware refreshes.I am passionate about elevating the end-user experience and aligning IT support with best-in-class global standards.
Experience
Head of End User Services
Apr 2024 — Present · Hyderabad, IN
Education
NIIT Pune
Software Engineering, Information Technology
University of Madras
Bachelor's degree, Computer Science
2007 — 2010
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