Gowrishankar Subramanian
Business Operations at PhonePe || Ex - Infosys
- Role
- Associate Director, Operations at PhonePe
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Gowrishankar Subramanian
Currently managing the vendor relations and performance to build a strong customer excellence and support system.Expertise : Program Management (Setting up Shared Services for the client), Sourcing & Procurement, Order Management, Logistics Management, Liaison with key stakeholders to drive change management activities, Setting up Quality & Process Excellence framework, Operational Management (Service Delivery Framework, People Management).
Experience
Associate Director, Operations
Jul 2021 — Present · Pune, IN
Planning, designing, shortlisting partners through RFP process, deploying outsourcing solutions for PhonePe and its subsidiary companies~ Setting up quality framework and business transformation roadmap for the organization by leveraging next gen technology and AI tools~ Responsible for detailed projections to ascertain the working costs and expenses so as to take strategic and operational decisions.
Education
The Maharaja Sayajirao University of Baroda
Bachelor of Commerce (B.Com.), Accounting and Business/Management
2003 — 2006
Skills
- Business Process Improvement
- Service Delivery
- Business Analysis
- Operations Management
- Sla
- Six Sigma
- Team Management
- Transition Management
- Change Management
- Bpo
- Vendor Management
- Outsourcing
- Process Improvement
- Mis
- Employee Engagement
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