Gowri Shankar S
Senior Program Manager | Amazon | EY | GCC | IT Services
- Role
- Senior Program Manager at Amazon
- Location
- Coimbatore, IN
- LinkedIn followers
- 500 followers
About Gowri Shankar S
Gowri is a Strategic Project and Program Manager with exposure to PMI/PMBOK guidelines and Scrum methodology. Extensive experience in Global Capability Centers/Shared Services Organization, diversified IT/ITES and large-scale IT services organization. Gowri embraces the challenge of working simultaneously on multiple assignments (Programs and Projects), with cross functional teams, vendors and senior leadership spread across multiple geographies. Gowri\'s career graph - started off as an \"IT developer\", grew into the role and became a \"Technical Lead\", then transitioned to \"Technical Project Manager\" and is now a \"Senior PM\" who leads a team of Project Managers.
Experience
Senior Program Manager
Mar 2024 — Present · Hyderabad, IN
Gowri is part of the Amazon Customer Service (CS) Tech world, the largest on earth. As a Senior PM he manages a team of Program Managers and BAs within the Customer Engagement Technology team. The team along with other cross functional teams are responsible for migrating CS from legacy system to cloud AWS Connect. His team interacts with Product Managers, Engineering teams, Testing teams and other businesses that are part of CS. Post migration the team supports by fixing bugs and issues until the market achieves steady state. He is also responsible for meeting certain Director level KPIs (Kingpin goals).
Education
Kongu Engineering College
Bachelor of Engineering - BE, Computer Science
2005 — 2009
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